Privacy policy.

Last updated: August 2025 

1. Who we are 

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our business via our website and ordering platform, Slerp.

We are:
The Bear Bakery Chester Ltd t/a The Bear Bakery
Unit 47 CoWorkz
Minerva Avenue
Chester
CH1 4QL

We are the data controller responsible for your personal information.

2. What personal data we collect 

We collect personal data when you place an order or contact us through the eCommerce platform. This may include:

  • Your name

  • Email address

  • Billing address

  • Phone number (if provided)

  • Order details

  • Any personal information you voluntarily provide in messages

Payment details are processed securely by Slerp or their payment provider — we do not have access to your full payment information.

3. How we use your data 

We only use your data to:

  • Fulfil your order

  • Provide customer support

  • Contact you regarding your purchase

  • Meet our legal or tax obligations

We do not use your data for marketing unless you have explicitly given us permission

4. Legal basis for processing 

Under the UK GDPR, we rely on the following legal bases:

  • Contract – to process and deliver your order

  • Legal obligation – to retain necessary records (e.g. for tax)

  • Consent – if you opt in to marketing or contact outside of your order

5. How your data is shared 

We only share your data with:

  • Slerp, our trusted third-party eCommerce platform, who processes your order and handles payment securely.

  • Accounting/tax software or advisors, for legal compliance

We do not sell or share your data with third parties for marketing purposes.

6. How long we keep your data 

We retain your data:

  • For 6 years (as required by tax law)

  • For customer service or record-keeping, as long as necessary

After this, your data is securely deleted.

7. Your rights 

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict how we process your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: teambearbakery@gmail.com

8. Third-party platforms 

Our store is hosted on Slerp, and your personal data is also processed in accordance with their policies.
We recommend reviewing their Privacy Policy to understand how they handle your data:
🔗 https://www.slerp.com/privacy-policy

9. Contact us 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Bear Bakery Chester Ltd
Teambearbakery@gmail.com